Effective date: October 26, 2026
Who we are
National Auto Service Centre is the operating name of National Auto Repair Inc., an auto repair shop at 99 Kennedy Rd S Unit B, Brampton, ON L6W 3G2. This policy covers the information you give us through this website.
Privacy questions are handled by the shop's owner. Questions about how the website sends your request to our shop management system are handled by our website developer. Either way, email nationalautosc99@gmail.com or call (905) 450-3300, and we will make sure the right person answers.
What we collect
When you order a service online, you give us:
- your name, phone number, email address, and whether you prefer a call or a text;
- your vehicle's year, make and model, and, if you choose to give them, its mileage and VIN;
- the services you need, your answers to the follow-up questions, and your description of the problem;
- your preferred day and time, and whether you will wait or drop the vehicle off;
- your agreement to be contacted about the request.
Automatically, when you send the form, we store a scrambled one-way code made from your IP address (not the address itself) and the name and version of your browser, to block spam and abuse. Our website host also records visit statistics: the pages viewed, how you arrived, your type of device and your country.
We never ask for payment details, government ID numbers or passwords on this website.
How we use it
- to answer your request, and to book and confirm your visit;
- to contact you about the request by phone, text or email;
- to create or update your customer, vehicle and appointment records in our shop management system;
- to keep the order form free of spam and abuse;
- to see, in total numbers, how the website is used, so we can improve it.
We do not send marketing messages, and we never sell or rent your information.
Who we share it with
We share your information only with the service providers that run our website and shop systems, and only so they can provide that service:
- Lovable (running on Cloudflare) hosts the website and records its visit statistics;
- Supabase, through Lovable Cloud, holds the website's database of service requests;
- n8n and Google Gmail send each request to the shop as an email;
- Tekmetric, our shop management system, keeps customer, vehicle and appointment records for the shop's own use;
- Google Maps shows the map on some pages. When the map loads, Google receives your IP address under its own privacy policy.
We may also share information when the law requires it. Some of these providers store or process information outside Canada, including in the United States, where it is subject to local law.
Cookies
This website does not use advertising cookies. Our host sets three small cookies:
session-id, for the visit statistics;__dpl, to serve you the current version of the site;__cf_bm, Cloudflare's protection against automated traffic.
The embedded Google map may set Google's own cookies. You can block cookies in your browser and still order a service.
How long we keep it
Online service requests are kept for 12 months and then deleted. Customer, vehicle and repair records in our shop management system are kept for at least six years, to meet record-keeping requirements for businesses.
How we protect it
The website uses an encrypted connection (HTTPS). Its database cannot be read from the internet. Only the shop and our website developer can reach the systems that hold your information, and access keys are kept in encrypted storage.
Your choices
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. You can also withdraw your consent, though we may then be unable to complete your request. Email nationalautosc99@gmail.com or call (905) 450-3300, and we will reply within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
If we change this policy, we will post the new version on this page with a new effective date. Our terms of service explain the conditions for using this website and booking a service.